captainsclubco

RETURNS

POLICY

All returns through Captains Club Collective will be issued with a Store Credit or an Exchange Option. We will only provide a cash refund on a product if it is deemed to be faulty or of unacceptable quality that was not made clear in the product description/photos prior to purchase. 

In both cases of of Store Credit or Exchange, the product must be sent back in bought condition before a credit or exchange can take place. In both circumstances, the product must be returned within 30 days of purchase and be unworn. If you happen to have worn it and noticed something not right, contact us and we can take a look.

DO YOU ACCEPT RETURNS ON SALE ITEMS?

Returns will only be accepted on sale items if they are deemed to be faulty or damaged to an extent not made clear in the product description/photos prior to purchase.

WHAT IS THE RETURNS PROCEDURE?

Have you just received your order and its sitting a little weird? Doesn't fit you like you thought it would? No stress, create a return here and we can get you sorted with a Store Credit! Currently you will have to cover the costs of your return shipping, however we are looking into free returns for all orders made within Australia and New Zealand!