I JUST MADE AN ORDER, NOW WHAT?
Thanks for your purchase! After the process is complete, you will receive a confirmation email. Soon after we will then send you another email with shipping and tracking info as soon as we've shipped it off to you!
WHAT IF MY ORDER NEVER ARRIVES?
Hopefully this never happens! But if in some crazy fucked up world it does occur, contact us asap and we will sort it out!
I PLACED MY ORDER BUT I SCREWED UP SOME OF THE DETAILS, HELP!
Everyone makes mistakes, if for whatever reason you have entered some details incorrectly or clicked the wrong button, contact us as soon as you've realised and we can hash it out. Everything can be fixed!
AUSTRALIA & NZ SHIPPING COSTS
Shipping within Australia and New Zealand is free on all orders over $100! On all orders $99 and below will be a flat shipping fee of $12.
INTERNATIONAL SHIPPING COSTS
Currently all international orders will incur a $25 shipping fee, however we are looking into offering a free international option so stay tuned as we get working in the background!
ONCE I PLACE MY ORDER HOW LONG UNTIL IT IS DISPATCHED?
All orders are usually processed and shipped within 24 hours of your order being finalised. However, there are always exceptions and we aim to have all orders on the road or in the air within 3 days.
I JUST PLACED MT ORDER, HOW SOON WILL I RECIEVE MY STUFF?!
All orders are shipped from Geelong, Victoria so will usually take approximately 3-5 business days to reach you depending on where you are in the world. If its been 6 weeks and still nothing, let us know! The posty is probably rocking an awesome Tommy Sweater.
CAN I TRACK MY ORDER?
Once your order is shipped and on the way to your location, you will receive a confirmation email letting you know. This email will have all your shipping details including the date of shipment and any tracking details.
All returns through Captains Club Collective will be issued with a Store Credit or an Exchange Option. We will only provide a cash refund on a product if it is deemed to be faulty or of unacceptable quality that was not made clear in the product description/photos prior to purchase.
In both cases of of Store Credit or Exchange, the product must be sent back in bought condition before a credit or exchange can take place. In both circumstances, the product must be returned within 30 days of purchase and be unworn. If you happen to have worn it and noticed something not right, contact us and we can take a look.
DO YOU ACCEPT RETURNS ON SALE ITEMS?
Returns will only be accepted on sale items if they are deemed to be faulty or damaged to an extent not made clear in the product description/photos prior to purchase.
WHAT IS THE RETURNS PROCEDURE?
Have you just received your order and its sitting a little weird? Doesn't fit you like you thought it would? No stress, create a return here and we can get you sorted with a Store Credit! Currently you will have to cover the costs of your return shipping, however we are looking into free returns for all orders made within Australia and New Zealand!
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept PayPal, Afterpay and Credit/Debit Card, including VISA and MasterCard.
WHAT CURRENCIES CAN I PAY IN?
We support most currencies worldwide, however being located in Australia you may be charged in Australia Dollars depending on your banking provider. Your own currency will be displayed before the price.
WHERE ARE WE?
WHERE ARE WE LOCATED?
We are based in Geelong, Victoria about an hour from Melbourne CBD.
DO WE HAVE A STORE?
We currently run our base from a warehouse in Geelong, we don't have a shopfront yet but who knows what tomorrow will bring!
I WANT TO STOCK YOUR STUFF IN MY BOUTIQUE STORE, CAN I?
We are always open to new ideas, send us an email at firstname.lastname@example.org and we will be happy to chat.